Privacy Policy
As a leading luxury resort in the Maldives, Hideaway Beach Resort & Spa is committed to deliver excellent service and satisfaction to all of our guests, as well as respect their privacy. To ensure that your personal information is protected and handled appropriately, we have prepared this privacy policy to inform you of our method to manage your personal information which we obtain through the registration card, official website and social media channels and the online booking process. This privacy policy is part of Dhonakulhi Investments Private Limited, incorporated in the Republic of Maldives under Company Registration No. C-0324/13, owner and operator of “Hideaway Beach Resort & Spa, Dhonakulhi Island, Maldives, whose terms and conditions govern our services. Please take a moment to thoroughly read the sections below.
PERSONAL INFORMATION
1. Type of personal information collected
Personal information is the information related to guest details that we request from all guests when making a resort reservation, for example name, address, passport number, date of birth, nationality, travel plan, booking periods, email address, telephone number and contact details. This personal guest information will be collected, processed and stored within the Hideaway Beach Resort & Spa guest database in accordance with this privacy policy.
2. Purpose of collection
We collect personal information to communicate our news, events and promotions, including our products and services which we think may be of interest to our guests. We may also use such information for market research and quality control, as well as for statistical and analytical purposes, in order to deliver particular services or products which are in response to our guests’ needs. Personal information will not be used for communication outside recognised business relationship guidelines.
3. Customer’s consent
By providing personal information on the registration card or through the online booking process, you are considered to have provided us express consent to obtain, own, use and share your personal information within Hideaway Beach Resort & Spa in accordance with this privacy policy. As stated in our registration card, guest have the full discretion whether to enrol themselves in our newsletter, marketing materials and special offers or even using the email or phone number to communicate to our butlers or to the resort. As we highly regard the rights and freedom of the guest, they have the option to request to delete their personal data processed as long as there are no grounds for retaining it. This consent is given voluntarily and may be revoked at any time by sending an email to info@hideawaybeachmaldives.com, sales@hideawaybeachmaldives.com or reservations@hideawaybeachmaldives.com.
4. Information sharing with a third party
We may share your personal information with our third-party service providers in order to better serve your needs. Using contractual or other arrangements, we ensure these third parties protect your personal information in the same manner as this privacy policy.
5. Ownership of the customer’s personal information
Your personal information will become the property of Hideaway Beach Resort & Spa and Dhonakulhi Investments Private Limited, includes business entities under management agreements or partnerships.
6. Transfer of personal information across international borders
As a luxury resort operator, we strive to offer our guests the same standard of service throughout our organisation. Therefore, for the purposes set forth in Article 2 of this privacy policy, we may at times share your personal information with other companies within Dhonakulhi Investments Private Limited, which is in the Maldives with different levels of personal information protection. However, we are committed to respecting your privacy and adhering to the principles of applicable data protection and privacy laws throughout the world. Please note that in order to meet changes in the relevant laws and regulations, guest satisfaction or business demand, Hideaway Beach Resort & Spa may from time to time amend this privacy policy. The updated version will be provided on our website to ensure our customers are aware of our most current policy.
PROTECTED INFORMATION
The term “protected information” refers to information that can be used to identify our guests individually. Protected Information includes but is not limited to guests’ names, addresses, age, gender, method of payment information and passport/ID card number (whether in physical, electronic or other format).
How you may provide us with your protected information:
1. By making a reservation or by using any of Hideaway Beach Resort & Spa ‘s products or/and services
2. By providing it to us in communications regarding services such as comment cards
3. By providing the information to us by participating in marketing initiatives
4. By visiting our website or our official social media channels
5. By enrolling at our exclusive special offers and newsletter programme, you must first complete an enrolment form or opt in through our website. During enrolment, new subscribers are required to provide their name and email address. The information provided will be used to send marketing related messages to the subscriber pertaining to Hideaway Beach Resort & Spa.
Purpose of collection
We collect protected information for three primary purposes:
1. To enhance our ability to provide first-class customer service to our guests
2. To keep our guests informed of promotions and offers and
3. For marketing and research purposes
Acquiring protected information:
When you visit our website, you are given a “cookie” and your computer is assigned an ID number. Cookies track user preferences and allow us to offer a tailored web experience, without visitors having to re-enter their preferences each time they visit. We also use cookies to compile aggregate website data, which helps us to monitor website traffic and track what parts of our website visitors use most frequently. Our cookies do not contain protected information and do not follow visitors on the internet after leaving our website.
Once you have visited our website and accepted our cookie, your ID number is automatically assigned to your computer whenever you visit. Although you remain anonymous until you enter protected information on the website, the ID number allows us to log your session, so that we may better provide individualised support. Once you enter protected information on the website, we associate your ID number with your contact information, so we can recognise you on future visits and keep track of information that appears to interest you.
Rejecting, blocking or refusing cookies:
Temporary cookies are a built-in feature of the technology used within our website. The majority of internet browsers will automatically accept these cookies, however you can adjust the settings on your internet browser if you would prefer to delete them or have them automatically refused. Refer to the “Help’’ section on your browser toolbar to find out how to reset your preferences regarding cookies. However please be aware that rejecting cookies may affect your ability to use particular features associated with your user profile.
While browsing our website, you may also provide us with additional information. You can search for rates and availability of our resort, Hideaway Beach Resort & Spa without providing any protected information. We use this data mainly for website management purposes, but do not connect it to any protected information, such as your name or address.
You may wish to make a specific information request about our property through our website or you may wish to participate in one of our online surveys or promotions. We may ask you for personal information to respond to this request or to participate in our various programmes. This will include, but is not limited to your name and email address. If you provide us with this information, we will only use it for the stated purpose at the time of sign up. Providing your personal data for such purposes constitutes your acknowledgment of and agreement to the terms and conditions contained in this privacy policy. If you are uncomfortable providing this information over the internet and should you wish to opt out from our mailing list, you can always call us directly.
MAKING A RESERVATION
Visitors to www.hideawaybeachmaldives.com or any integrated partner websites who elect to make reservations online are asked to complete a reservation profile the first time they make a reservation. When you create a reservation profile you will be asked to provide specific protected information, including your name, address and contact information, as well as certain guarantees and deposit information to secure your reservation, such as your credit card number. Providing your personal data for such purposes constitutes your acknowledgment of and agreement to the terms and conditions contained in this privacy policy. Reservations can also be made by contacting our online booking partners or resort directly. When you make a reservation, we may ask you for protected information such as your name, address, telephone number and method of payment.
CREATING A GUEST PROFILE
During the reservation process you may opt to create a guest profile, and in doing so provide us with personal information, including but not limited to name, contact details, holiday preferences and payment details. All information provided to create your guest profile is covered under Protected Information.
SECURE TRANSACTIONS
Hideaway Beach Resort & Spa has applied the SSL certificates to our OXI Server, domain server, and our web site. This is one of security feature we applied here to protect our web site and domain in order to guarantee secure transactions and complete confidentiality.
DURING YOUR STAY
During your stay, we record your itemised spending to accurately assemble your folio, which sets out your room rate and other expenses billed to your room. We also record this information to comply with financial reporting requirements, including those imposed by our auditors and government regulators. Information particular to your stay may also be stored (i.e. health issues, payment difficulties). This stay-specific information is stored when you stayed and is combined with information from previous visits that you have made to our resort. We may also collect certain information as required by local laws (e.g. passport number). In addition, we may retain the content of any document (including comment cards, electronic documents such as emails and other similar forms of communication) that you send us before, during, or following your stay. This information may be shared within Hideaway Beach Resort & Spa but will not be shared with any third party. Finally, we are required under the Maldivian government (Meera) to log and retain all records at Hideaway Beach Resort & Spa for a period of 5 years as back up.
GUEST’S CONSENT
By providing protected information on the registration card or through the online booking process or by other methods as mentioned above, you are considered to have provided Hideaway Beach Resort & Spa express consent to obtain, own, use and share your protected information within Hideaway Beach Resort & Spa and its owning company, Dhonakulhi Investments Private Limited in accordance with this privacy policy. This consent is given voluntarily and may be revoked at any time by sending an email to info@hideawaybeachmaldives.com, sales@hideawaybeachmaldives.com or reservations@hideawaybeachmaldives.com.
STORAGE OF PROTECTED INFORMATION
Our company takes steps to ensure that protected information is kept in a secure location, to which only authorised individuals have access. We also store certain guest information in our separate server for Opera. And also, we have a recently installed the separate data guard parallel to Opera server and have allocated the separate user rights for individual users as per their job role. Moreover, we have implemented the backup server, which running with SYMANTEC BACKUP EXEC system for backup our day today opera backup with restricted permissions. Should there be any unforeseen and unwanted circumstances that may put the information at risk, Hideaway Beach Resort and Spa will take necessary action to notify the appropriate individuals as soon as possible in order to ensure that those individuals can take appropriate measures to prevent their data or personal information from being abused and misused.
PROTECTED INFORMATION PROVIDED TO THIRD PARTIES
Agents, contractors or third-party service providers to Hideaway Beach Resort & Spa may receive your protected information in the course of providing services to Hideaway Beach Resort & Spa. Using contractual or other arrangements, we ensure these parties protect your protected information in a manner consistent with our privacy policy. Guest information required for the business transaction between the guest and the property is shared with the property owner, Dhonakulhi Investments Private Limited but no other protected information is shared with property owners. If we cease to manage any particular property, protected information may remain with Hideaway Beach Resort & Spa and such information that is shared with the property owner remains with such owner.
We may, from time to time, conduct joint marketing activities with selected partners where we deem the combined offers to be of relevance or interest to our guests. In these instances, protected information will only be accessible to mailing houses or parties contractually engaged by Hideaway Beach Resort & Spa with appropriate privacy and confidentiality controls in place. At no time will protected information be issued to any partners for their own use.
We will only share protected information about you outside Hideaway Beach Resort & Spa without your consent where: (a) it is required or authorised by law; (b) it is required to provide you with services you have requested in which case you will be deemed to have given your consent; (c) if your stay has been paid for by a third party we will provide billing information to the paying party; (d) if you have failed to pay amounts owed to a property; or (e) to local and global tour operators to which Hideaway Beach Resort & Spa is a party, in accordance with customary industry practice.
GUEST ACCESS TO PROTECTED INFORMATION
We are happy to provide our guests, upon written signed request, with details of the protected information that we hold about them. We require that proof of identity be provided together with any such requests, typically in the form of a passport copy, together with contact information for the purposes of verification. Inquiries about protected information should be addressed to:
Hideaway Beach Resort and Spa Management
Dhonakulhi Island, Haa Alifu Atoll, Maldives
info@hideawaybeachmaldives.com or reservations@hideawaybeachmaldives.com
If at any point we decide to use protected information in a manner different from that stated in this privacy policy, we will notify you by letter or email correspondence sent to your last known address.
